Privacy Policy

Privacy Policy

Effective Date: [ August 21, 2025]

Cozymattress  values your trust and is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or shop on our website [your-store-domain.com].

1. Information We Collect

  • Personal Information You Provide: Includes your name, address, phone number, email, payment details—collected during checkout or communication with us.

  • Automatically Collected Data: Includes your IP address, browser type, device information, and browsing behaviour (e.g., pages visited, time spent)—collected via tools like Google Analytics and cookies. 

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders.

  • Communicate with you about your purchases and respond to inquiries.

  • Improve our products, website experience, and for analytics.

  • Send promotional emails or offers if you opt in.

  • Comply with legal obligations.
    Transparency in data usage builds customer trust—a must for ecommerce success. 

3. Data Sharing & Third Parties

We may share your data with:

  • Payment Processors: Securely handles transaction processing.

  • Service Providers: Such as shipping, analytics, and customer support providers.

  • Compliance Needs: To comply with legal or regulatory requests (e.g., court orders).

  • Business Transfers: In case of merger or sale, user data may be transferred under the same privacy safeguards. 

4. Cookies & Tracking

We use cookies and similar technologies (like Google Analytics) to enhance your experience, analyze website traffic, and serve relevant content. You may manage or disable cookies from your browser settings.

5. Users' Rights

Depending on your location and applicable law, you may:

  • Request Access to your personal data.

  • Request Correction or Deletion of your data.

  • Unsubscribe from promotional communications.

  • Object to Processing under certain circumstances.
    Include a direct contact method to submit such requests.

6. International Data Law Considerations

While Cozymattress is based in Pakistan, some privacy laws may apply if you use tools like Google Analytics or sell internationally. Pakistan’s Personal Data Protection Bill, 2023 establishes a framework for safeguarding personal data and imposes serious fines for violations. 

7. Policy Updates

We may update this Privacy Policy when necessary. We’ll notify you of major updates via email or site notification, and the new version will include an updated Effective Date.

8. Contact Information

If you have any questions, concerns, or wish to exercise your data rights, please contact:

Cozymattress
Address: ]Modern bookbinders 
Pringle street 
Blackburn 
Bb11sa
Phone: 07429434326